Shipping policy
Thank you for shopping with Silixwear.us. This Shipping & Delivery Policy explains where we currently ship, how long delivery may take, and what to do if you need help with your order.
Please review this policy before placing an order.
Shipping Destinations
At this time, Silixwear.us ships only within the United States.
We currently do not offer international shipping. Orders placed with a shipping address outside the United States may be cancelled and refunded.
Delivery may not be available to certain remote areas, restricted locations, military addresses, P.O. boxes, or locations where our shipping partners cannot complete delivery.
Order Processing Time
After your order is placed, it must be processed before it ships.
Order processing may include payment confirmation, order review, product preparation, quality checks, and packaging.
Processing times may vary depending on order volume, product availability, holidays, or other operational factors.
Estimated Delivery Time
Our current estimated delivery time within the United States is:
6–10 business days
This estimate begins after your order has been processed and shipped.
Please note that business days do not usually include weekends or public holidays. Delivery times are estimates only and are not guaranteed.
Shipping Carriers
We work with trusted shipping partners to deliver orders safely and efficiently.
The carrier used for your order may vary depending on your location, product availability, shipping method, and logistics conditions.
Once your order ships, you will receive tracking details by email when available.
Shipping Fees
Shipping fees, if applicable, will be shown at checkout before you complete your purchase.
Shipping rates may vary depending on your order value, shipping address, promotions, or selected delivery method.
From time to time, Silixwear.us may offer free shipping promotions. Any free shipping offer may be changed, limited, or discontinued at any time.
Order Tracking
Once your order has shipped, we will send you a shipping confirmation email with your tracking information, if tracking is available.
You can use the tracking number to follow the progress of your delivery.
Please allow some time for tracking updates to appear after your order has shipped. In some cases, tracking may take 24–72 hours to update.
Incorrect Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
Silixwear.us is not responsible for delays, failed deliveries, lost packages, or returned orders caused by incorrect or incomplete shipping information provided at checkout.
If you notice an error in your shipping address, contact us immediately at:
We will do our best to help, but we cannot guarantee that changes can be made once an order has been processed or shipped.
Delayed Orders
Although we work hard to deliver orders within the estimated timeframe, delays may occasionally happen.
Shipping delays may be caused by:
- High order volume
- Weather conditions
- Carrier delays
- Holidays
- Incorrect or incomplete addresses
- Delivery restrictions
- Unexpected logistics issues
If your order is delayed, please check your tracking information first. If you still need help, contact us at support@silixwear.us with your order number.
Lost or Missing Packages
If your tracking information shows that your package was delivered but you have not received it, please check the following first:
- Your mailbox, porch, front desk, mailroom, or delivery area
- Neighbors or household members
- Building staff, concierge, or property office
- Your local carrier office
If you still cannot locate your package, contact us at:
Please include your order number and tracking number so we can help you review the situation.
Silixwear.us is not responsible for packages confirmed as delivered by the carrier, but we will do our best to guide you through the next steps.
Damaged or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery at:
Please include:
- Your order number
- A description of the issue
- Clear photos or videos of the item
- Photos of the packaging, if applicable
After reviewing your request, we may offer a replacement, exchange, refund, or another suitable solution.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at:
We can only cancel an order if it has not yet been processed or shipped. Once an order has been processed or shipped, it cannot be cancelled and must be handled according to our Refund Policy.
Contact Us
For questions about shipping, tracking, delivery delays, missing packages, or order issues, please contact us at:
Email: support@silixwear.us
Store: Silixwear.us